It is helpful to have your insurance card in front of you when providing this information. If your insurance carrier was not billed or was billed with incorrect information, you can submit your correct insurance information here and we will resubmit a claim to your insurance carrier. If you have additional questions or concerns, please contact your insurance carrier directly. If you dont know the appointment confirmation code, select change or cancel. Please refer to the message on your Quest Diagnostics bill or the Explanation of Benefits (EOB) from your insurance carrier for more specific information about why you received a bill. Visit the Quest Schedule Appointment page, where you can reschedule or cancel an appointment using any of the following methods: If you know the appointment confirmation code, select change or cancel, enter the confirmation code, and then follow the prompts. The insurance carrier processed the claim and applied the balance to your co-pay or deductible.The insurance carrier processed the claim and denied payment.Insurance information was not received or the wrong insurance information was received on your test order.Visit one of Quest’s 2,200 Patient Service Centers when it’s convenient for you. If you don’t receive your lab results 5 days after your specimen was collected, log into your MyQuest account, visit the Lab Results page and click the Don’t see your results link. If you already have a doctor’s order, schedule your appointment here. Need a COVID-19 test If you’re looking for a COVID-19 test, see if you are eligible for 0 out-of-pocket testing. I dont understand some aspects of my bill. MyQuest is a free and secure tool that makes it easy to get your test results, schedule appointments, track your health history, and more, all in one place. View, change or cancel an existing appointment.The insurance carrier did not respond to the claim.Please refer to the message on your Quest Diagnostics bill or the Explanation of Benefits (EOB) from your insurance carrier for more specific information about why you received an bill.Ī few reasons you may have received a bill include, but are not limited to, the following: This bill is for laboratory testing fees only and is separate from any bill you may have received from your physician and/or paid at your physicians office.Īlthough you may not have physically visited a Quest Diagnostics location, your physician may have sent your specimen out to a Quest Diagnostics laboratory to be tested. The bill you received is for laboratory services provided by Quest Diagnostics, which were ordered by your physician.